The Way Secret Filming Uncovered a £28m Timeshare Scheme

It has been described as one of the largest deceptions of its kind in the UK.

Altogether 14 defendants have been convicted for their part in a multi-million pound conspiracy to cheat more than 3,500 holiday ownership investors.

The victims were keen to get out of age-old holiday ownership agreements and went looking for support.

Most were in the age range of 60 and 80. More than 500 of them lost more than £10,000, and one handed over in excess of £80,000.

Those targeted were exposed to high-pressure consultations lasting up to six hours. They were left out of pocket, possessing valueless fake "points" and still bound by expensive vacation property deals they could no longer use.

The Business Central to the Deception

The company at the core of the fraud was Sell My Timeshare (SMT). They took clients' cash to support the owners' lavish lifestyle of prestigious schooling, millionaire mansions and exclusive air travel.

The man at the helm of the organization, the company director, was sentenced to a seven-and-half year prison term in January for conspiracy to defraud.

Recently, his wife Nicola was one of the final three to learn their fate.

She was handed a two-year long suspended jail sentence at the London court after pleading guilty to money laundering.

The outcome represents a long time coming and signifies a significant success for the people who spoke out, the law enforcement and the Crown.

How the Probe Started

The first knowledge of the firm came in the summer of 2016. The role involved in the research department of a news organization, making investigative shows.

A friend pointed out that his mum had inherited the rights of a timeshare apartment in Spain and, after years of holidays, had commenced searching to terminate the deal.

It's worth mentioning how widespread vacation properties had become with British holidaymakers in the last decades of the 20th century.

Vacation properties permitted individuals to occupy the equivalent unit each season, or trade their time slots with other owners who had apartments in alternative destinations. Approximately 600,000 holiday enthusiasts accepted that chance.

The initial boom was paired with a numerous reports about dishonest operators fraudulently marketing properties. They appeared frequently on public interest broadcasts.

The standard vacation property deal tied investors in for long periods.

By 2016, those holders who had experienced their assigned property in the sunshine for a long time were advancing in years, and a large proportion were looking to end their association to their timeshares.

A number had health issues and couldn't get to their apartments. Some just felt they'd enjoyed sufficient use from them. And a portion had passed away, in numerous instances leaving their loved ones to assume the deals - plus their regular contributions and maintenance fees.

The Investigation Progresses

It was at this point the friend's mum had ended up. She looked online for answers and found the company, a firm whose digital platform claimed to release her from her agreement.

Yet, having paid a fee and scheduled a consultation with them, her loved ones smelled a rat.

Additional investigation revealed hundreds of people reporting they had paid money and received no benefit from the service. Actually, they had suffered financially. Substantial amounts.

The reporting group started looking into what was occurring. It was rapidly apparent that there were some shady characters operating in the vacation property industry.

A legal professional had numerous client reports waiting to sue the organization.

Reporters contacted individuals who had dealt with the organization and they collectively described identical situations. They assumed the firm would buy their property from them but when they went to a consultation (for which they paid up front) they were informed there was no re-sale value.

Instead, they were encouraged - in fact pressured - to invest additional funds investing in "Monster Rewards", associated with the outfit's parent company, the parent organization.

The precise definition was somewhat vague. They seemed similar to a form of credit, providing reduced-price holidays and services and consumer discounts.

And they were apparently "exchangeable with fellow investors, some time down the line.

Investing money immediately would produce an eventual payoff that would offset the firm's costs and result in the investor ahead financially, freed at last from their pesky contract.

Too good to be true? Indeed, it was.

A 'Misleading Scam'

Based on these descriptions were accurate, this was a major deception.

It's what is called a "bait-and-switch."

Someone - in this case the company - "baits" the consumer by marketing a particular product but then to state it cannot be provided, directing the individual in the direction of another, inferior product or service.

This is against the law. Equipped with all the accounts we had gathered, we argued to discreetly video one of the organization's sessions.

The process requires dedication, work, and compelling reasons for why this is the sole method to collect the information necessary to demonstrate illegal activity.

Armed with that permission, our limited crew organized a appointment with one of the firm's agents in the English town.

Pretending to be a member of the public hoping to assist his parent out of her timeshare contract|holiday ownership agreement

Logan Walsh
Logan Walsh

A tech journalist and trend analyst with over a decade of experience covering digital innovations and market shifts.